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Compliance

Account & Data Deletion

As required by Google Play and the Apple App Store, this page provides a web-accessible way to request deletion of your account and associated data. You can also do this directly inside the Game.

Data controller: Superloop Inc.
Applies to: all Superloop games
Response time: within 30 days
Effective: October 1, 2026

1. How to request deletion

  1. In the Game (fastest): open the Game → Settings → Account → Delete Account and confirm on screen. Deletion takes effect immediately.
  2. By email: write to privacy@superloop.games from the address associated with your game account, and include:
    • the name of the Game (for example, “Stellar Scavenger”);
    • your in-game account identifier or nickname;
    • the sign-in platform you used (WeChat / Douyin / Kuaishou / Apple / Google).

To protect your account, we may first need to verify your identity, for example by confirming through the platform account you signed up with.

2. What will be deleted

  • Your game account and the link between that account and your platform identifier (OpenID / UnionID);
  • Gameplay progress, level records, in-game currency and items;
  • Leaderboard entries and friend relationships;
  • Any nickname and avatar you had authorised;
  • Support tickets associated with the account.

3. What we may retain, and why

For legal and security reasons, the following may be retained for a limited period after your account is deleted:

  • Purchase and transaction records — retained as required by tax, accounting and consumer-protection law, typically 5 to 7 years. This data is unlinked from your account and used only for financial and compliance purposes.
  • Fraud-prevention and dispute records — retained only as long as necessary to handle fraud, refund disputes or legal proceedings.
  • Aggregated or anonymised data — statistics that can no longer identify you (for example, the overall pass rate of a level) are outside the scope of deletion because they are no longer personal information.
Please note: account deletion is irreversible. In-app purchases, items, progress and unused virtual currency cannot be restored or transferred to another account.

4. Timing

  • Self-service deletion in the Game: immediate.
  • Email requests: completed within 30 days of verifying your identity, with confirmation sent by email.
  • Information held in encrypted backups: deleted automatically once the backup rotation cycle completes, and not used for any other purpose in the meantime.
  • If you want a status update or wish to contest the outcome, you will receive a reply from us within 15 business days.

5. Related links